Privacy Policy

1. Overview

TickTrackIT is a software-as-a-service platform used for time tracking, project management, task coordination, invoicing, billing, and team reporting. We process personal information to provide these services, keep accounts secure, and support our customers.

2. Data We Collect

Depending on how you use the platform, we may collect:

• Account details such as name, email address, and role
• Organization, team, project, and task information
• Time entries, screenshots, approvals, and productivity data
• Billing records, subscription plans, and invoice activity
• Support messages, contact form submissions, and replies
• Device, browser, and log data used for security and diagnostics

3. How We Use Data

We use information to:

• Provide and maintain your TickTrackIT workspace
• Track time, manage projects, and generate reports
• Process billing, subscriptions, and payment-related requests
• Send service notices, security alerts, and support replies
• Improve features, diagnose issues, and protect against abuse

4. Sharing and Disclosure

We do not sell personal data. We may share information with trusted service providers that help us host the application, send email, process payments, analyze performance, and provide support. We may also disclose data if required to comply with a legal obligation or protect users, systems, or rights.

5. Cookies and Analytics

We use cookies and similar technologies to keep users signed in, remember preferences, understand how the site is used, and measure product performance. Google Analytics and comparable tooling may be used for traffic measurement and service improvement.

6. Retention

We keep personal information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymize it where feasible.

7. Security

We use administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, loss, alteration, or disclosure. No internet service is fully secure, so we cannot guarantee absolute protection.

8. Your Rights

Depending on your location, you may have the right to request access, correction, deletion, or restriction of your personal data, and to object to certain processing. You may also request a copy of the data we hold about you.

9. Changes

We may update this policy from time to time. If we make material changes, we will update the date at the top of this page and provide additional notice where appropriate.

10. Contact

If you have questions about this policy or our handling of your data, contact us at privacy@GISimplify.com.